Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal information (name, email, phone number)
• Consultation and communication details
• Body measurements for custom commissions
• Communication preferences
• Gallery wishlists and design interests

2. How We Use Your Information

We use the collected information for:

• Providing design consultations and fulfilling commissions
• Managing your digital profile and saved measurements
• Storing your specifications for future handcrafted pieces
• Sending project updates and coordination messages
• Providing customer support and styling advice
• Sending exclusive collection previews (with your consent)
• Improving our artisanal services

3. Information Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card or debit card details on our servers. Your measurements and personal data are encrypted at rest and in transit.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly (e.g., authentication, saved styling preferences).

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share information with trusted service providers for order fulfillment (shipping partners), payment processing (Razorpay), and analytics. All third-party partners are bound by confidentiality agreements.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are maintained for a minimum of 5 years for legal and tax compliance. You may request deletion of your account at any time by contacting us.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns, please contact our Data Protection Officer at: